Complaints Policy Summary

NDG Capital has a policy to adequately and promptly address client complaints with a fair resolution.

Complaints should be filed with our Chief Compliance Officer.

NDG will acknowledge a complaint in writing as soon as possible, within 10 days that the complaint is registered. NDG will normally provide a decision in writing within 90 days of receiving a complaint.

For residents of Quebec, if not satisfied with the outcome or with the examination of the complaint, the complainant may ask us, at any time, to transfer the file to the Autorité des marchés financiers (“AMF”). The AMF may offer dispute resolution services, if deemed appropriate.

For residents outside of Quebec, you are eligible for free independent mediation services in the following circumstances:

- You have filed a complaint with us;

- We did not provide a decision within 90 days after you made the complaint;

- You are not satisfied with the decision rendered by us.

NDG will take reasonable steps to ensure that the Ombudsman for Banking Services and Investments (“OBSI”) will be the mediation service made available to clients outside of Quebec.